Financial Services Solutions

Key Industry Drivers and Trends

• Tremendous pressure to perform better
• Efficient operations and effective leverage of shared services
• Pressures to manage risk and financial performance
• Pressure from competitors, for industry consolidation and more transparency into operations
• Sophisticated views on costing and profitability - including non-interest expense
• Focus on intersections of product, customer segments, business units, channels
• Customer centricity pressures and adoption of new channels and automation

Initiatives

• Product Profitability
• Customer Segment Profitability
• Channel, Segment Profitability
• IT and Shared Services Costing and Chargeback
• Pricing and product/service/channel operational decisions
• Activity-Based Costing and
• Product Unit Costing
• Operational Efficiency - process changes, benchmarking, and capacity utilization
• Branch or Organizational Profitability

Acorn Deliverables

• Product unit costing, standard and actual
• Product analysis, top-bottom profitability
• Customer analysis, top-bottom profitability
• Organizational analysis, top-bottom, benchmarking
• Segment analysis, top-bottom profitability
• Channel analysis, top-bottom profitability
• Shared services/IT analysis, costs, benchmarking
• Capacity analysis, utilization / benchmarking
• Department and activity (process) cost analysis

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For the first time we had a picture of our customer base - people began to realize that a million dollars of revenue doesn't necessarily go far when you factor in every service and employee that touches that account.
Craig Coit CFO, Aon Risk Services

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Quick Links: Growing Revenues Profitably I Reducing Costs I Improving Operational Efficiencies I Retail I Consumer Products
Manufacturing I Distribution and Logistics I Customer profitability I Product profitability I Vendor profitability