Financial Services Results

Results.table

Cost Transparency
Increased Productivity

Summary
  • Global 2000 Bank
  • Shared Services
  • Profit Improvement: Significant productivity gains

Costs for shared services were not transparent, causing internal clients to continually question why they were being charged. There was so much noise about this issue that long monthly meetings were held just to explain cost allocations. Thanks to their Acorn solution, monthly meetings to explain costs are no longer needed because the new transparency eliminated the questions. This visibility and noise reduction has significantly impacted productivity.

Results.magnifying


The Case of Trading Fees

Summary
  • Fortune 500 Financial Services Company
  • Customer Profitability
  • Profit Improvement: Over $600M annually

To remain competitive, the company needed to reduce their trading fees. But first, they needed to understand all the cost behind the trades as well as the cost of every component of customer service. Analysis revealed that many clients used the internet channel. By accurately understanding their costs, the company effectively reduced fees and profitability increased. Since implementing the Acorn solution, the company has realized $600 million annually in profit improvement.