Putting it All Together at Citigroup How IT Value Management is Leading CTI into the next Millennium

Citigroup’s corporate center provides administrative support and information technology services to its global business units. Within the corporate center, Citigroup Technology Infrastructure (CTI) manages all global mainframe data centers, and most of the distributed computing for the six sectors and the Corporate Center. The Citigroup Technology Infrastructure Division (CTI) had reached the size of a government. CTI, with 75 to 80 percent of the company’s technology infrastructure, had responsibility for providing highly reliable, secure, and cost effective services to about 60 units in the global sectors and the Corporate Center. With a budget of over $3 billion, and a dedicated workforce that spans the globe, it required a tremendous level of effort to track performance. Having hundreds of different information systems did not help.

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